Client Relationship Manager

New York, United States | Full-time | COVID-19 remote

  • Rapidly growing market-leader with an Innovative product used by the world’s elite businesses
  • Great, team-oriented Client Service environment
  • A place where people look forward to coming to work every day and where you can flourish if this is the right place for you

Our Company

IBISWorld is growing. Fast. And to keep up with our rapid growth, we’re looking to build on our biggest strength: our people.

IBISWorld is more than just a market research firm on Wall Street. It’s a place where great people work together to serve great companies every day. Our people are growing (personally and professionally!) almost as fast as our business.

We are now the global leader in industry market research with a very loyal following of the world’s elite businesses. How did we get here? It’s all about our people…and to keep up with demand we are looking to add even more talented people to our team.

Our mission is to be the premier provider of high value-added information to the largest and most influential enterprises in the nations where we operate. We do this while maintaining a culture where people are passionate about their work and are surrounded by like-minded, intelligent achievers. Your mission is to find out how you can be a part of our progression and innovation.

Since our inception in the United States, we’ve grown to a multimillion-dollar business, making us one of the fastest-growing small businesses in the United States. We believe that IBISWorld offers a great opportunity for people who share our vision of delivering great value for our customers and for ourselves. We are looking for people who want more than a job – people who are seeking a career. You’ll be given an opportunity to push your boundaries, find out what you’re really capable of, work with and learn from smart people and enjoy a journey where you will be part of building a world-class organization.

The Role

We are seeking energetic Client Relationship Managers (CRM’s) with previous successful experience in account management, inside sales, client service or similar job roles.  You will manage and grow an existing book of business, while providing proactive services to ensure that we assist clients in using our data to help their businesses succeed and will be responsible for all account management activities.

You will liaise with c-suite executives to renew client contracts and will maximize revenue growth by uncovering new opportunities and by pursuing areas where other IBISWorld products meet the client's needs.  This full-time position is based in our New York, NY office located at 40 Wall Street.

Reporting to the Client Service Division Manager, you will be responsible for:

  • Proactively call new and existing clients to maintain & build relationships within the company.
  • Developing new contacts within your client base to spread awareness of our services.
  • Utilizing various marketing tools to keep our contacts informed about IBISWorld's services.
  • Developing knowledge of products through internal trainings and conversations with clients.
  • Researching and understanding each client's business to identify new opportunities.
  • Handling incoming client requests; problem solving as necessary.
  • Logging and tracking opportunities and activities using
  • Contributing to internal discussions and brain-storming sessions.
  • Negotiating and renewing client contracts to meet and exceed revenue goals.

As the successful candidate, you will have:

  • Previous successful experience in account management, inside sales, client service, or similar job roles.
  • Sales or account management experience with SMB or Enterprise clients
  • Bachelor’s Degree highly advantageous
  • Strong verbal (i.e. phone) and written communication skills.
  • Experience calling on corporate managers and executives.
  • Ability to handle a large and diverse client portfolio.
  • Strong time management skills and the ability to prioritize projects.
  • Positive attitude, strong work ethic, and team player mentality.
  • Ability to work cooperatively with various internal departments.
  • Outstanding organizational skills and attention to detail.
  • Strong ability to work and think independently when necessary.
  • Knack for balancing workloads to meet deadlines.
  • Proficiency with Microsoft Office applications (Microsoft Access a plus but not req.).
  • Ability to travel domestically for occasional client visits and events as necessary.

You will be rewarded with a Competitive base salary + Commissions,  comprehensive benefits package including: 401k, medical, vision, and dental insurance, as well as commuter benefits, paid vacation, life and disability insurance.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Applicants must be available to work full-time in our NYC office. IBISWorld does not pay relocation costs.

IBISWorld provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status or genetics. In addition to federal law requirements, IBISWorld complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.