Client Relationship Manager

London, England, United Kingdom Full-time

Our Company

IBISWorld is growing. Fast. We are now the global leader in industry market research with a loyal following of the World’s business elite. How did we get here? It’s all about our people…and to keep up with demand we are looking to add even more talent to our team.

Since 1971 IBISWorld has provided market-leading industry information to professionals in a wide variety of industry verticals, including finance, consulting, accounting and manufacturing. With offices in London, Melbourne, New York City, Los Angeles, Frankfurt and Beijing, we provide insight into thousands of industries across the UK, US, Australia, Canada, Germany and China so our clients can make better business decisions.

Our mission is to be the premier provider of high value-added information to the largest and most influential enterprises in our countries of operation. We embrace a culture where people are passionate about their work and surrounded by like-minded, intelligent achievers. We believe that IBISWorld offers a great opportunity for people who share our vision of delivering great value for our customers and for ourselves. We are looking for people who want more than a job – people who are seeking a career as part of a world-class organization.

The Role

We are seeking an energetic Client Relationship Manager (CRM) with previous successful experience in account management, inside sales, client service or a similar job role. You will manage and grow an existing book of business, providing proactive service to assist clients in the application of IBISWorld resources as they pursue businesses excellence. You will be responsible for all account management activities.

As an IBISWorld CRM, you will liaise with business owners, managers, procurement departments and other key stakeholders to deliver value to their businesses, renewing client subscriptions and achieving revenue growth by uncovering new opportunities. This full-time position is based in our London, Victoria office.

Reporting to the Head of UK Client Services, you will be responsible for:

  • Proactively engaging with existing clients to maintain and build relationships.
  • Developing new contacts within your client base to spread awareness of our services.
  • Educating your clients on the application of our information to maximise the value they receive.
  • Utilizing marketing tools to keep contacts informed of IBISWorld's services.
  • Developing knowledge of products through internal training and client conversations.
  • Researching and understanding each client's business to identify new opportunities.
  • Handling incoming client requests and problem solving as necessary.
  • Logging and tracking opportunities and activities using
  • Contributing to internal discussions and brain-storming sessions.
  • Negotiating and renewing client contracts to meet and exceed revenue goals.

As the successful candidate, you will have:

  • Previous successful experience in account management, inside sales, client service, or a similar job role.
  • Strong verbal and written communication skills, and experience engaging with corporate managers and executives on the phone, via webinar and in person.
  • Ability to handle a large and diverse client portfolio.
  • Strong time management and organisational skills and the ability to balance your workload to meet deadlines.
  • Positive attitude, strong work ethic, and a team player mentality.
  • Ability to work cooperatively with various internal departments, but also to work and think independently when necessary
  • Ability to travel domestically for occasional client visits and events as necessary.

If successful in your application you will be rewarded with a competitive base salary and OTE, phone allowance, pension contribution and other benefits.

If you think you are the ideal candidate for this role please apply by submitting your resume and a short cover letter. If you would like to know more about IBISWorld please visit our Careers Page.

IBISWorld is an Equal Opportunity Employer. All applicants must be authorised for employment in the United Kingdom.

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