Sales Support Administrator

London, England, United Kingdom Full-time

Sales Support Administrator

London, UK


Job Overview

This role is responsible for providing support to the Sales and Client Services functions.


Key Competencies

  • High level of accuracy and attention to detail.
  • Proactive 'can do' attitude and good initiative
  • Ability to work both independently and as part of a team
  • Ability to prioritize and handle multiple tasks and independent projects simultaneously in a timely manner with minimal supervision
  • Candidate must have excellent customer service skills and able to deal with all confidential issues accordingly.


Sales Support responsibilities

  • Assisting Head of Sales & Client Services managers with analysis of sales and enquiries, both ad-hoc and on request.
  • Answering and redirecting inbound phone calls and sales enquiries
  • Enquiry allocation (carry out appropriate checks for ownership and lead distribution; maintain and set up relevant records)
  • Controlling and monitoring lead allocation to sales team.
  • Provide support to Revenue Managers e.g. Ad hoc reports requests
  • Collecting sales data for maintaining Sales Tracker (excel spreadsheet of sales history)
  • Commissions spreadsheet
  • Assisting BDMs with ad-hoc requests, trials, company database queries, individual campaigns.


Salesforce - CRM Software

  • Set up users and mass transfer relevant BDM and CRM records in conjunction with CS Managers
  • Dashboards and Reports (ad-hoc and on request)
  • General maintenance of the Salesforce database.
  • Administration of any Salesforce addons e.g. Zoominfo, Genius, RingLead
  • Administration of any subscriptions used by the sales team e.g. GoToMeeting



Principal Job Contacts Outside Department

  • General Manager
  • Department Managers
  • Suppliers – various





  • Administration experience is essential.
  • Proficient with Salesforce CRM system is preferred.
  • Intermediate knowledge of Microsoft Excel.
  • Good working knowledge of Microsoft Word, Microsoft Outlook & the Internet.


Training, Education, Academic, Professional Qualifications

  • A university degree would be an advantage but not essential


Occupational Health and Safety

  • IBISWorld has a Health and Safety Policy and Management System in place to deliver a healthy and safe workplace.  It is a joint responsibility between IBISWorld Management and its employees.  Employees are required to comply with reasonable requests or direction by their Manager with respect to health and safety unless it is unsafe to do so.  In which case the unsafe work policy statement is enacted and work stops until the hazardous situation is fixed or mitigated.  Employees are required to report and fix unsafe or hazardous situations which are within their control and authority to fix and report to their Manager and make safe those that are beyond their authority.


NOTE: This job description is not intended to be all-inclusive. Employee may perform related duties as negotiated to meet the ongoing needs of the organisation.



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