Client Relationship Manager

New York, United States | U.S. Industry | Full-time

  • Rapidly growing market-leader with an Innovative product used by the world’s elite businesses
  • Outstanding, team-oriented Client Service environment
  • A place where people look forward to coming to work every day and where you can flourish if this is the right place for you

Our Company

IBISWorld is growing. Fast. And to keep up with our rapid growth, we’re looking to build on our biggest strength: our people.

IBISWorld is more than just a market research firm on Wall Street. It’s a place where great people work together to serve great companies every day. Our people are growing (personally and professionally!) almost as fast as our business.

We are now the global leader in industry market research with a very loyal following of the world’s elite businesses. How did we get here? It’s all about our people…and to keep up with demand we are looking to add even more talented people to our team.

Our mission is to be the premier provider of high value-added information to the largest and most influential enterprises in the nations where we operate. We do this while maintaining a culture where people are passionate about their work and are surrounded by like-minded, intelligent achievers. Your mission is to find out how you can be a part of our progression and innovation.

Since our inception in the United States, we’ve grown to a multimillion-dollar business, making us one of the fastest-growing small businesses in the United States. We believe that IBISWorld offers a great opportunity for people who share our vision of delivering great value for our customers and for ourselves. We are looking for people who want more than a job – people who are seeking a career. You’ll be given an opportunity to push your boundaries, find out what you’re really capable of, work with and learn from smart people and enjoy a journey where you will be part of building a world-class organization.

The Role

We are seeking energetic Client Relationship Managers (CRM’s) with previous successful experience in account management, inside sales or similar job roles.  You will manage and grow an existing book of business.   You will provide proactive service to ensure that we assist clients in using our data to help their businesses succeed and will be responsible for all account management activities.

You will liaise with business owners, managers and procurement departments to renew client contracts and will maximize revenue growth by uncovering new opportunities and by pursuing areas where other IBISWorld products meet the client's needs.  This full-time position is based in our New York, NY office located at 40 Wall Street.

Reporting to the Client Service Division Manager, you will:

  • Proactively manage existing clients to maintain and build relationships within a portfolio with the goal being client retention
  • Identify and close growth opportunities to maintain results aligned with revenue targets
  • Maintain professional relationships with Decision Makers, Administrators, Key Contacts and License Users
  • Adhere to Gainsight KPIs
  • Implement sales processes and Account Management techniques
  • Proactively promote awareness and training of clients to ensure value of license is received
  • Identify and make contact with new contacts within your portfolio to facilitate and foster greater utility
  • Use a consultative sales approach with clients: identify their pain points and needs and match IBISWorld market research products accordingly
  • Deal with incoming queries, issues and day to day needs of your clients as they arise
  • Attend departmental training sessions and other professional development activities


As the successful candidate, you will have:

  • Previous customer service and sales experience required
  • Basic understanding of negotiation tactics
  • Tertiary qualifications highly desirable
  • Excellent phone and email communication skills
  • The ability to give product presentations across all levels of an organization up to C-Level
  • Ability to engage with clients across a variety of industries and backgrounds
  • Understanding of a sales process
  • Demonstrated ability to meet targets
  • Working knowledge of MS Excel, PowerPoint and Word
  • Excellent organizational skills and ability to prioritize work duties to meet deadlines
  • A team player who can work with team members and other departments to achieve results
  • The ability to work autonomously
  • Basic understanding of current business issues


You will be rewarded with a Competitive base salary + Commissions with first year earnings ranging from $50,000-$85,000, comprehensive benefits package including: 401k, medical, vision, and dental insurance, as well as commuter benefits, paid vacation, life and disability insurance.

If you think you are the ideal candidate for this role please apply by submitting your resume and a short cover letter addressed to Patty Corey. No phone calls please. If you would like to know more about IBISWorld please visit our Careers Page.

 In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Applicants must be available to work full-time in our NYC office. IBISWorld does not pay relocation costs.


IBISWorld provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status or genetics. In addition to federal law requirements, IBISWorld complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.