Client Relationship Manager - Aug. '19

Melbourne, Victoria, Australia | Full-time

  • Become part of an Australian owned company that is an industry leader that follows world's best practice.
  • Enjoy a unique company culture that offers loads of opportunity and an exciting career path.
  • Be responsible for a portfolio of clients across diverse industries and varied business needs including some of Australia's biggest companies.

Our Company

IBISWorld is more than just a market research firm on Collins Street. IBISWorld is a global company that conducts business and industry research across thousands of global and domestic markets. Each of our offices in Melbourne, London, Los Angeles and New York employ talented people who work hard to serve our clients every day. Because of our people, we are now a global leader in our field, with a loyal following among the world's elite businesses. To keep up with demand, we are looking to add even more talented people to our Melbourne office.

Since 1971, our mission has been to be the premier provider of high value-added information to the largest and most influential enterprises in the nations where we operate. We do this while maintaining a culture where people are passionate about their work and are surrounded by like-minded, intelligent achievers. Your mission is to find out how you can be a part of our future.

The Role

We are seeking an energetic Client Relationship Manager to manage and grow a portfolio of new and established clients. You will be responsible for establishing, maintaining and developing the relationship for all clients in your portfolio. You will provide ongoing service throughout the client's subscription to demonstrate ROI and value, to ensure we optimise their likelihood of renewing and identify any opportunity to up sell additional products and services.

This is both a client relationship and sales type role, ideal for a candidate that has had previous experience in account management, inside sales or client service. This job is based in Melbourne CBD but travel may be required.

Reporting to the Client Services Manager, you will be responsible for:

  • Proactively calling existing clients to maintain & build relationships within the company
  • Expanding our contacts beyond existing sources and developing a tailored value proposition across various areas within an organisation
  • Building relationships, creating a deeper network inside client organisations with consistent and proactive dialogue with multiple decision makers
  • Proactively promoting product awareness and training needs of clients to ensure value is received, both via conversation and training (including product presentations to various user groups)
  • Dealing with incoming queries, issues and the day to day needs of your clients as they arise
  • Researching and understanding each client's business to identify new opportunities

As the successful candidate, you will have:

  • Excellent phone and email communication skills
  • Ability to speak with clients across a variety of industries and backgrounds
  • Working knowledge of MS Excel, PowerPoint and Word
  • Highly organised with the ability to manage numerous contacts including scheduling, follow up, and establishing frequent points of interaction
  • Confidence in your negotiation, numeracy and diplomacy skills
  • A team player who can work with colleagues and other departments to achieve results
  • The ability to also work autonomously

You will be rewarded with a competitive salary + super and an attractive OTE as well as a great working environment.

This role would suit candidates with an undergraduate degree and previous experience in a similar role.

If you think you are the ideal candidate for this role please apply by submitting your resume and a short cover letter. If you would like to know more about IBISWorld please visit our Careers Page (


IBISWorld is an Equal Opportunity Employer. All applicants must be authorised for employment in Australia.